Thinca, provider of cloud-based CTI solution, KAIKURA, has chosen Vonage to help enhance its CRM solution and meets its customers’ desire for omnichannel communications.
Based in Japan, Thinca’s customers include SMEs in real estate, care dealers, restaurants, and professional services.
“The Vonage Communications Platform enables Thinca to meet multiple communications needs, from enhancing our SMS function and enabling customers to send messages locally and abroad in a timely and secure manner, to integrating video into our KAIKURA tool quickly and easily,” said Takahiro Ejiri, CEO of Thinca.
Thinca leverages on Vonage’s SMS API to make it easier for its users to send messages to their customers, globally. Embedded with KAIKURA, Thinca’s communication management tool, the Vonage SMS API delivers timely automated messaged for promotion notifications, reminders, and appointment bookings and restaurant reservations.
With the Vonage Video API, Thinca managed to add a new video call function, KAIKURA FaceTalk, that allows screen sharing, recording, and central call history management. This has been useful for customers to conduct virtual business negotiations and conduct equipment checks and repairs remotely – given COVID-19 travel restrictions and social distancing measures.
“We are seeing a permanent shift in the way that businesses communicate and operate - a transformation that has been accelerated by the pandemic. Traditional methods are no longer effective in meeting customer engagement needs,” said Sunny Rao, Vonage Senior Vice President, API Global Sales.