Saigon-Hanoi Bank invests in new digital banking platform

Saigon-Hanoi Bank invests in new digital banking platform
Front row (left to right): Do Quang Vinh, Deputy General Director and Director of SHB Digital Banking Division and David Becker, Managing Director of Asia Pacific, Temenos, signing the cooperation agreement. (Credit: Temenos)

Powers up transformation and 2025 ambitions.

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Saigon-Hanoi Bank (SHB) is set to implement a digital banking platform made by Temenos to power its ambitions “to become a leading digital bank in Vietnam in the next five years.”

The bank, which serves more than 5 million individual and corporate customers, said it would take advantage of composable services to assemble its new digital offering.

In addition to harbouring substantial digital banking ambitions, SHB also wants to “rank first in efficiency and technology among Vietnam’s commercial banks by 2025.”

“To meet the needs of Vietnamese consumers, SHB has identified digital transformation as one of its strategic pillars, with a focus on building a digital corporate culture and investing in IT systems,” Temenos said in a statement.

“The digital banking capabilities of Temenos open platform will enable SHB to deliver seamless state-of-the-art customer experiences with highly personalised and AI-supported user journeys. 

“Additionally, SHB will leverage Temenos’ open architecture – with its combination of APIs, microservices and ‘micro apps’ – to create [an] omnichannel experience across all channels, including internet, mobile, branches and ATMs.”

SHB digital banking division director and deputy general director of the bank, Do Quang Vinh, said the bank is “confident that choosing Temenos will enable us to complete the transformation project in the fastest and most effective way.”

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