Thailand’s life insurer KWI improves customer digital experience

Thailand’s life insurer KWI improves customer digital experience
KWI’s CEO Antonio Hang Tat Chan

It partners with DXC Technology.

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KWI Life Insurance, a wholly-owned subsidiary of Thailand’s business conglomerate King Wai Group has partnered with DXC Technology to improve the digital experience for its customers in Thailand.

KWI’s CEO Antonio Hang Tat Chan said the firm is implementing an integrated software solution platform, DXC Assure for Life and Wealth, on Amazon Web Services (AWS) cloud to provide customers with a “distinctive and compelling” digital experience and personalised policies.

The integrated solution components include the latest capabilities for customer engagement, self-service processing, analytics and cognitive/artificial intelligence (AI), he said.

Using the platform, KWI would be able to leverage modern APIs and DevOps practices to improve business services, he said.

The insurance industry has embarked on technological transformation and the company plans to seize initiatives by introducing a series of digital innovations to offer competitive products and services to clients, Chan said.

“Strategic plans have been put in place to accelerate the growth emerging from this current trend, such as introducing digital insurance to clients, diversifying the product range and increasing the distribution channels,” the KWI said in a statement.

DXC Technology’s Thailand managing director, Apichart Arunkunarax, said the two companies were focusing on reducing costs over time, and DXC “looked forward to supporting KWI with their expansion plans in the country”.

“The most significant benefit of the digital transformation is the cut in operating costs while reducing the time and effort needed to deploy new environments,” Arunkunarax said.

KWI said it was the first DXC Assure for Life and Wealth customer on AWS cloud in Southeast Asia.

It added that insurance companies are leveraging AWS Cloud to launch new digital customer experiences and create personalised insurance products, while "nimbly responding to regulatory changes".

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