Singapore-based cloud communications service provider, Toku, has acquired the Southeast Asia operations of Activeo, the French cloud-based customer experience and contact centre management company.
Toku said the acquisition will help it to assist new and existing customers seeking to expand with regulatory compliance and data residency requirements in the local markets across the region.
Under the agreement, Activeo Singapore will continue operating as an autonomous business unit under Toku.
Activeo Singapore has more than 150 customers, including 19 government agencies and 65 per cent of national healthcare institutions.
The financial terms of the acquisition were not disclosed.
Activeo Singapore’s managing director, Jonathan Mondon, will assume a new role as Head of Consulting at Toku.
Toku’s Founder and CEO, Thomas Laboulle, said the partnership will unlock opportunities and meet the needs of customers in Singapore and the Asia Pacific.
The acquisition will strengthen the company’s position as a leading CX solutions provider and help deliver greater scale and efficiency, he added.
Laboulle noted that while Toku builds digital solutions to power the backbone of modern customer experience, Activeo Singapore complements these with strategic consulting expertise and large-scale enterprise in project delivery.
For the past 12 months, Activeo Singapore was working with Toku on CX transformation projects.
Talking about the partnership, Mondon said the company’s customers will be able to add Toku’s proprietary technology and connectivity solutions.
These solutions include Toku’s embeddable products, which enable businesses to embed communication channels within their app or platform using programmable APIs or SDKs, and Toku’s carrier-grade connectivity to provide regional customers with better coverage and call quality.
The combined team will expand to more than 110 employees and would include a physical presence for the company in Malaysia, Laboulle said.