Singapore Aero Engine Services Private Limited (SAESL), the world’s largest maintenance, repair and overhaul (MRO) facility for the Rolls-Royce Trent engines is modernising its digital infrastructure in collaboration with Kyndryl.
The IT infrastructure services provider, spun out as an independent company from IBM, will provide SAESL with an automated multichannel service desk management that will integrate security solutions to enhance organisation-wide cybersecurity and resilience, a SAESL spokesperson said.
Kyndryl will shift from SAESL’s current managed services portfolio to an advanced model “characterised by intelligence and automation”, the company said in a statement.
SAESL will also have full access to the automation catalogue in Kyndryl GitHub’s repositories with a wide spectrum of readily available automation assets for supported products and technologies.
A multichannel approach will be adopted to improve end-user experience.
This includes the deployment of Kyndryl service desk Integrated Cloud Contact Centre (ICCC) platform that enables centralisation and standardisation of cloud infrastructure for more efficient contact centre management and true virtualisation of service desk agents within the Kyndryl environment and a dedicated communications channel for urgent IT issues.
The SAESL spokesperson said the partnership will also include access to a broad range of security services and solutions from Kyndryl which covers all key cybersecurity aspects - from people to processes and technology.
A virtual Chief Information Security Officer (vCISO) will be available for SAESL to help with developing and managing the implementation of the organisation’s security programme.
Leveraging Microsoft’s Azure Sentinel, Kyndryl will implement an automated Security Operation Centre (SOC) that will deliver intelligent security response and analytics to SAESL, Kyndryl said.
Currently, about 30 percent of the world’s Rolls-Royce Trent engines come through SAESL, powering aircraft such as the Airbus A330, A340, A350, and A380, as well as the Boeing 777 and 787 Dreamliner.
SAESL's CEO, Simon Middlebrough, said with airlines gearing up to meet the rapidly resurgent air travel demand, a “digital-ready and future-proof SAESL is poised to clinch an even bigger market share”.
“SAESL has experienced tremendous growth in the past 20 years. As the world’s largest MRO shop for Rolls-Royce Trent engines with a customer base spanning six continents, we are continuously looking beyond the status quo for further growth and improvement.
"This partnership to drive digital innovation will allow us to leverage Kyndryl’s expertise to further strengthen our IT infrastructure, streamline, and automate our processes and ultimately improve our productivity and operational efficiency,” Middlebrough added.
Kyndryl Singapore, Managing Director, Gina Wong said: “With our broad partner ecosystem coupled with robust skills and thought leadership, we are pleased to partner with SAESL to drive innovation and modernize their business for an increasingly digital economy.”
