Air India, recently taken over by the Tata Group, and in which Singapore Airlines (SIA) has a 25 percent stake, has partnered SAP to revamp its enterprise resource planning (ERP) system.
The airline said it has migrated its existing ERP which ran on an on-premises legacy mainframe to the SAP Cloud, using RISE With SAP. The migration has been done ahead of schedule, according to an airline’s spokesperson.
Air India’s chief digital and technology officer, Satya Ramaswamy, said the migration to SAP Cloud has helped the airline modernise business operations such as Finance and Human Resources.
It has also had a positive impact on its commercial, operations, and engineering functions he added.
Explaining the rationale for moving to the SAP Cloud, Ramaswamy, said for Air India to emerge as a technologically advanced airline it required a scalable and modern ERP system to improve operational efficiency and assist in creating a better customer experience.
Ramaswany said Air India’s biggest challenge in its modernisation journey after its privatisation was its outdated ERP system running on a decade-old mainframe and the associated obsolete software.
The migration has paved the way for further modernisation as Air India consolidates its operations along with its subsidiaries, he added.