Singapore Pools migrates monitoring system to Oracle Cloud

Singapore Pools migrates monitoring system to Oracle Cloud

To reduce outages and allow for more digital betting services.

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Singapore Pools has migrated its on-premises applications monitoring system to the cloud using Oracle.

Founded in 1968, Singapore Pools is a wholly-owned subsidiary of the Tote Board – a statutory board under the Ministry of Finance, and the only operator legally allowed to run lotteries in the country.

The platform is using Oracle Cloud Infrastructure (OCI) to improve operations and provide a stable and secure betting experience.

Singapore Pools’ chief business technology officer, Yeo Teck Guan, said the organisation needs to deliver fast and reliable digital betting services. The OCI platform gives Singapore Pools the ability to track transactions across both online and offline environments, he said.

This has improved Singapore Pool’s ability to monitor its entire IT environment and deliver better and safer customer experiences, he added.

He said, the company’s online betting platform, prior to the move to Oracle Cloud, faced challenges in identifying complex issues during outages resulting in performance degradation due to a lack of visibility in the IT environment. This impaired Singapore Pools’ ability to troubleshoot effectively, Yeo said.

Yeo said Singapore Pools is using the Oracle Cloud Observability and Management Platform, which provides improved visibility and actionable insights to ease management across all layers of the technology stack.

It minimises risk, ensures proper governance of data, and reduces management complexity, helping resolve issues in minutes, compared to hours previously, he added.

According to Yeo, the automatic alerts on performance, availability, and load analysis, enabled by OCI allow it to run applications in a “secure, highly available, and high-performance environment”, reducing troubleshooting time, in case of outages, by half.

Prior to the Oracle implementation, a slow, manual, and labour-intensive investigation process required reviewing different modules and applications, impacting bet placements and causing delays in providing betting services to customers, he said.

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