Raffles Medical Group has appointed Kwok Quek Sin to a newly-created chief digital officer role.
Kwok joined the SGX-listed private healthcare provider last month after 13 years spent in public service roles in Singapore, mostly with the Government Technology Agency (Govtech) and the Monetary Authority of Singapore (MAS).
At Govtech, he oversaw Singapore’s National Digital Identity program, and was responsible for the strategy, implementation, operations, and adoption.
Kwok announced his move in a LinkedIn post, writing that he is “rejoining the private sector for the next phase of [his] personal and career growth.”
He expressed gratitude for being “part of the formation and growth of Govtech” and “for the opportunity to lead the National Digital Identity programme together with … trusted partner Chee Hau Tan”, as well as for his last role on secondment to the MAS.
A Raffles Medical Group spokesperson confirmed Kwok’s appointment to iTnews Asia and that the position he is taking up - chief digital officer (CDO)- is new.
“The Covid-19 pandemic has catalysed the adoption of digital technology and demonstrated the urgency for healthcare organisations to accelerate the use of technology and data to improve the efficiency and quality of healthcare delivery,” Kwok said in a written response to iTnews Asia.
“The creation of this new role underscores Raffles Medical Group’s continued commitment to quality healthcare and services for patients and corporate clients.”
As CDO, he will drive RMG’s focus to be a more data-driven, digitally responsive, and connected organisation.
“Digitalisation should be a shared responsibility across business units,” Kwok wrote.
“The new chief digital officer role seeks to better orchestrate these efforts to bring about greater focus and synergies.”
Kwok will have three main areas of focus initially: “harnessing data to enhance operational efficiency, improve customer service and better support decision-making; leveraging digital technologies and process improvements to enhance business responsiveness and customer-centricity; and developing greater digital connectivity within and beyond the organisation to capture new business opportunities.”
Immediately prior to joining Raffles Medical Group, Kwok was an executive director of MAS, responsible for developing the industry-wide Green Fintech strategy.
He initiated several industry projects to promote sustainability disclosures, facilitate data flows between financial and real economy sectors and develop the environmental, sustainability and governance (ESG) ecosystem to position Singapore as the sustainability hub for the region.
Across his time in the public service, Kwok also led several e-Government projects including the setup of whole-of-government business licensing portal, business grants portal, research grants portal and the one-stop municipal feedback platform known as OneService.
He received The Public Administration Medal (Silver) in 2021, for his contributions to Smart Nation and Digital Government efforts.
Prior to working in government, Kwok worked with consultancies including Accenture, Deloitte and HP.