IOH to build AI model for preserving Bahasa Indonesia and its dialects

IOH to build AI model for preserving Bahasa Indonesia and its dialects
Image Credit: Tech Mahindra

Model to offer personalised customer experiences to users.

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Indosat Ooredoo Hutchison (IOH) has partnered with India’s Tech Mahindra, to build Garuda, a large language model (LLM) for preserving Bahasa Indonesia, the national language of Indonesia, along with all its dialects.

Garuda will be developed with 16 billion original Bahasa tokens, providing 1.2 billion parameters to shape the model’s understanding of the Bahasa language.

"These parameters will influence how the model processes input and formulates output," the partners said.

IOH hopes the unique features of Garuda will create multiple use cases and enable its customers to leverage various applications, including customer support, experience, and content creation across industries such as healthcare, e-commerce, rural education, banking and finance, agriculture, and telecom.

The model will also offer personalised customer experiences by analysing sentiment and understanding behavioural patterns, resulting in flexible learning based on customers' previous interactions.

As part of the deal, Tech Mahindra will leverage its technology expertise to gather and curate data in the Indonesian language, which will be pre-trained and released as a conversational model for Indosat.

With the LLM market projections expected to reach US$40.8 billion (S$55 billion) by 2029, Tech Mahindra's president for Asia Pacific and Japan Business, Harshvendra Soin, said the model (Garuda) "will significantly promote Indonesia’s linguistic diversity and unlock new business opportunities for enterprises in the region".

A beta version of the LLM will be released for testing by Indosat and Bahasa Indonesia speakers.

It will be further improved using RLHF (Reinforcement Learning from Human Feedback) techniques to ensure its robustness for conversation.

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