Global cloud services market saw a banner year in 2020

Global cloud services market saw a banner year in 2020

Buoyed by spending by cloud service providers, 4Q 2020 was the largest quarterly expansion ever in dollar terms

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Global cloud infrastructure spending last year jumped close to a third or 32% to US$39.9 billion in the last quarter of 2020, following heightened customer investment by major cloud services provides and the technology channel.

Total expenditure was over $3 billion more than the previous quarter and $10 billion more than Q4 2019, reported tech and telecom research company Canalys. This was the largest quarterly expansion as continuing pandemic restrictions drove demand for cloud to support remote working and learning, ecommerce, content streaming, online gaming and collaboration.

At the same time, a gradual recovery in economic confidence stimulated cloud investments by organisations in all industry segments to drive digital transformation. Cloud providers are extending their investments in channel partnerships to maintain high demand rates, and support customers, which will be critical for implementing projects in 2021 and beyond.

For full-year 2020, total cloud infrastructure services spending grew 33% to US$142 billion, up from US$107 billion in 2019. Demand was higher than expected, despite an initial slowdown in large consultative-led projects.

Amazon Web Services (AWS) was the leading cloud service provider again in Q4 2020, accounting for 31% of total spend. After a mixed Q3 in terms of customer performance, AWS had a resurgence in customer investment. This fueled 28% growth year on year for AWS in cloud in Q4 2020. AWS is making investments across its global partner ecosystem to sustain its momentum, including greater support for ISVs, launching new vertical partner competencies, further expansion into distribution to boost SMB adoption, and new partnerships as it extends its hybrid cloud strategy.

Microsoft’s Azure growth rate accelerated once again, up by 50% to boost its market share in the global cloud services market to 20%. Microsoft has focused on driving Azure consumption across all customer segments through annuity sales programs and customer success investments, as well as targeted incentives for its global partner channel. It has also benefited from continued high demand for Teams, Windows Virtual Desktop and other Microsoft services running on Azure as lockdowns tightened.

Google Cloud was the third largest cloud service provider in Q4 2020, with a 7% share. It reported growth of 58% in Q4 2020, as it pushes its ‘open cloud’ strategy emphasising sovereignty, sustainability and multi-cloud management, and maintains a focus on its six target vertical industries. Google has aligned its sales force and channel to these industries as it builds a partner network with industry-specific expertise and deep specialisations in its priority solutions, such as machine learning, analytics and data management.

Alibaba Cloud grew 54% in Q4 2020 to account for 6% of the total market. It remained the leading cloud service provider in the Asia Pacific region, including China. Alibaba updated its hybrid cloud strategy during the quarter, with the launch of its Hybrid Cloud Partner Program and on-premises appliances targeting SMEs. The program will enable partners to plan, design and resell Alibaba Cloud services with free licenses and unlimited CPU cores.

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