Dai-ichi Life Vietnam automates business operations

Dai-ichi Life Vietnam automates business operations
Image Credit: Dai-ichi Life

Plans to support complex services.

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Life insurance and pension products service company Dai-ichi Life Vietnam has automated several routine and time-consuming manual processes. 

Dai-ichi Life Vietnam’s chief of technology officer, Nhan Huynh said the company has successfully reduced system monitoring time by 80 percent.

“IT teams can now focus on creating and supporting more complex services to enhance customer experience,” he added. 

Dai-ichi Life Vietnam is the first fully-owned Japanese-invested life insurance company established in the country under Dai-ichi Life Holdings. 

It has been using many tools for IT processes including the open-source software tool Zabbix, and Microsoft System Center Configuration Manager for system monitoring and automation engines like PowerShell for new server implementations. 

The company looked for “highly available and efficient” systems to reduce the turnaround time for customer support requests and improve operational efficiency.

"We decided to implement Red Hat solutions post several piloting trials with open-source technologies," Huynh said. 

The insurer uses Red Hat Ansible Automation Platform, a comprehensive integrated solution to support system, application monitoring and end-user permissions. 

The team has also preferred Red Hat’s Ansible Graphical user interface (GUI) and RESTful APIs. The automation platform has provided Dai-ichi with an enterprise framework to build and manage automation at scale.

Automation benefits

Huynh said the company’s administrators are now able to get “instant” alerts on automating the monitoring of system CPU and memory performance.

Dai-ichi Life has minimised application downtime by eliminating manual coding errors as it earlier faced difficulties in identifying the root cause of a crash that impacted service availability.

Working with around 114,000 third-party sales agents and financial consultants, the firm now grants end-user permissions much simpler and 40 percent faster compared to the previous manual approaches. 

Huynh hinted at the near future plans to automate more new tasks in areas of network and security administration and other interdepartmental processes. “We are planning to implement the enterprise Kubernetes container platform Red Hat OpenShift to modernise application development and cloud adoption,” he said. 

The company has also evaluated Red Hat 3scale API Management to support embedding application programming interfaces (APIs) into its mobile banking application. 

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