United Overseas Bank will use Microsoft 365 Copilot, an artificial intelligence (AI) tool to enhance productivity and collaboration.
The Copilot combines the power of large language models with business data from users' calendars, emails, chat documents, meetings and more, and Microsoft 365 apps like Outlook, Word, PowerPoint and Teams to turn words into a generative-AI powered productivity tool.
The bank said 300 of its employees across multiple frontline and back-end business functions will access the AI tool for various purposes including summarising lengthy documents and email threads on Outlook, transforming raw data into visualisations in Excel, or delivering concise meeting summaries on Teams.
Operating through its head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, UOB has a global network of around 500 offices in 19 countries and territories in Asia Pacific, Europe and North America.
UOB's COO and Head of Group Infrastructure Platform Services, Lawrence Goh, said the bank foresees "tremendous" potential in integrating generative AI into its daily operations.
"We hope that the AI tool can spark creativity and inspire innovation among employees, ultimately further enhancing our customers' banking experiences," he added.
Employees can also gain the capability to locate and reference information within the bank in a convenient manner. They can transform existing documents into engaging presentations, make content more concise and suggest suitable tone of voice for messages.
"This will ensure UOB maintains a consistent and compelling voice across marketing materials and responses to customers," Goh said.
He hopes the Copilot will enable the bank to explore and guide employees through a new way of working with AI, as they create active employee feedback loops to contribute to a broader GenAI strategy in future.
"This is a part of UOB's longer-term plans to explore and adopt GenAI technology for meaningful and sustainable business outcomes," he added.
