Malaysia’s largest retail pharmacy, BIG Caring Group, has selected Rise with SAP on Amazon Web Services as a cloud platform to integrate its retail operations across more than 500 stores in Malaysia.
The retail chain was formed through the merger of BIG Pharmacy Healthcare and Caring Pharmacy Group in 2023.
The group’s business transformation started back in 2019 when Caring Pharmacy’s legacy on-premises enterprise resource planning (ERP) software faced capacity bottlenecks and data transformation challenges that slowed cross-divisional collaboration.
In 2021, the company deployed SAP S/4HANA Retail to streamline essential functions, including supply chain management, inventory control, and customer relationship management (CRM).
As its network of stores grew, Caring Pharmacy sought a more robust and modern ERP system to streamline its retail operations and an opportunity to further accelerate its digital transformation efforts and integrate disparate systems into one secure, scalable, and agile cloud-based platform.
Ooh Chin Boon, Chief Information Officer, Big Caring Group said, “Integrating our diverse retail operations onto a unified cloud platform is a crucial milestone for us. We have selected RISE with SAP on AWS to help us access more accurate and comprehensive data across the entire group, so that we can respond with more agility to customer demands and supply chain volatility.”
The adoption of RISE with SAP on AWS enables BIG Caring Group to consolidate data from hundreds of stores and various divisions into a single, unified platform in the cloud.
Improving efficiency and making quicker decisions
By integrating critical business functions such as inventory management, procurement, financial reporting, and customer engagement, the group expects to improve operational efficiency by cutting down manual processes and operating costs and accelerate decision-making across all business units.
The implementation also strengthens the retail chain’s digital foundation and enables quicker access to new technologies, including Generative AI and advanced predictive analytics.
“With BIG Caring Group’s scale of operations in the country, there is so much opportunity that we can uncover together and reimagine retail experiences in Malaysia,” said Vipin Chandran, Managing Director, SAP Malaysia.
