Philippines’ Jollibee to modernise applications used by 3,200 stores

Jollibee Foods Corporation (JFC), a fast-food chain brand in the Philippines has signed a five-year contract with DXC Technology to modernise applications and accelerate digital transformation for growth.

This is an extension of an existing partnership between the two companies which started in 2017.

Under the new agreement, DXC will deliver IT infrastructure and solutions including applications and outsourcing, modern workplace, data and analytics, and artificial intelligence.

It will support JFC’s network of over 3,200 stores in the Philippines, North America and Europe, the Middle East, Asia, and Australia (EMEAA).

JFC said a turnkey device-as-a-service from DXC will help set up a stable and efficient in-store technology platform for new or existing restaurants.

The platform will give employees oversight of the system that helps deliver good dining experiences to customers, allowing operational efficiency, and increased productivity, it added.

Jollibee Group’s chief business officer, Joseph C. Tanbuntiong said the expanded partnership reflects the vision of digital transformation at scale to deliver delightful experiences to customers.

According to JFC, manual business processes will be replaced with easy-to-understand user dashboards that provide insights for informed decision-making.

Employees will use a new chatbot to access information regarding service catalogues, end-user devices, and office facilities.

The agreement will allow JFC to design virtual models of stores and warehouses anywhere and run detailed simulations to study performance.

This allows the firm to preempt possible issues and ideate practical improvements for day-to-day operations.