The International Air Transport Association (IATA) has engaged Rimini Street for its unified support solution that integrates application support and managed services, enabling the organisation to meet business demands in a post-pandemic recovery.
IATA is a trade association of commercial airlines representing 82% of worldwide air traffic and manages financial and support systems for the commercial aviation industry through its IT department.
With the COVID-19 pandemic giving rise to the economic crisis in the air transport industry, IATA’s SAP support department was heavily impacted. The association recognised the changing economic environment as the industry slowly emerged from the pandemic and that air transport could resume at any point – hence requiring IT agility and scalability.
Ensuring scalability of its SAP Applications
With Rimini Street, IATA managed to strengthen the support and management of their SAP system through its unified support solution that allows continuous improvements and reduces potential risks – while the business continued to accelerate as the commercial aviation market resumed.
Rimini Street was also able to capture and meet IATA’s business requirements through its service catalogue that improves IT service delivery. IATA also benefits from services designed for preventative maintenance and proactive problem-solving to improve system performance.
Through a combination of SAP support and application management services from Rimini Street, IATA managed to reduce its IT backlogs and benefits from more transparency in its operations and an agile delivery model for system enhancements.
“From the start of working with Rimini Street, we saw immediate improvements in our SAP application support and management. The onboarding process was quick and seamless, and we now have a much better view of our tickets and dashboards,” said Pascal Buchner, IT director and chief information officer, IATA.