Scoot, the low-cost subsidiary of Singapore Airlines (SIA), has modernised flight operations management with a new Virtual Operations Command Centre (vOCC) app.
The airline has unified its communications systems onto a centralised platform to facilitate cross-department coordination.
It replaces fragmented, text-based group chats that are manually distributed over 600 notifications daily to different teams.
The airline aims to improve coordination across teams and deliver faster communication to passengers during flight delays or cancellations.
Scoot has selected OutSystems, an AI-powered low-code development platform, to develop the vOCC app and enhance operations.
This has resulted in a 90 percent increase in data visibility across stakeholders and a reduction of over 60 percent in manual processing time.
Additionally, teams can track quantifiable disruption metrics such as flight retiming metrics and the number of connecting passengers.
This allows for more data-driven decisions to improve operational efficiency.
App built in just two and a half months
Scoot has developed the vOCC app in just two-and-a-half months.
Traditional development would have taken around eight months.
The app unifies internal communication systems on one platform.
It connects directly to Scoot’s Operations Command Centre, which provides real-time access to information about delayed flights and other disruptions.
These updates are automatically shared across departments, including operations, public relations, and customer service teams.
It also integrates with downstream commercial applications, ensuring timely delivery of updates to affected passengers through channels, including email and text messages.
Scoot’s VP of information technology, Jaya Balaji, said, with vOCC app, the airline is transforming the operations control centre with data and AI-driven insights.
This helps strengthen real-time decision-making, improve cross-team collaboration, and accelerate response during disruptions such as flight delays or cancellations.
“Few industries demand agility and adaptability like commercial aviation, where the ability to react and pivot quickly, especially during unexpected events, can make all the difference in maintaining service continuity and customer trust,” he added.
Looking ahead, Scoot aims to enhance its vOCC application by integrating AI capabilities via OutSystems Mentor.
This will enable automated, personalised communication with passengers.
These enhancements will help the airline deliver reliable, quality services and elevate customers’ travel experiences.
