India's largest non-bank private life insurer, Max Life Insurance has moved all of its mission-critical database workloads to Oracle Exadata Database Service, hosted on the Exadata platform within Oracle Cloud Infrastructure (OCI).
This migration coupled with the relocation of its core systems to OCI, including customer service, claims management, marketing and policy issuance has resulted in significant outcomes such as application performance improvement by up to 70 percent.
Max Life's chief digital and information officer Suhail Ghai said the cloud technologies will be key to enhance performance and availability of core applications for better customer experience.
"The migration to Exadata Database Service on OCI has laid a solid foundation for us to capitalise on the increasing demand for life insurance in India and propel our growth trajectory," he added.
Max Life is a joint venture between Max Financial Services Limited and Axis Bank. It offers long-term saving life insurance solutions to around 4.2 million active customers through e-commerce, multichannel distribution of agency and third-party distribution partners.
It has built its operations through a need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital.
The firm needed to upgrade its legacy systems to achieve better scalability, adaptability, and resilience to serve its large ecosystem of partners, agents and internal teams.
Max Life selected Oracle Exadata Database Service, an automated database service on OCI to optimise their database operations and improve overall system performance.
With Oracle cloud regions in Mumbai and Hyderabad, Ghai said Max Life could enhance its redundancy and disaster recovery capabilities, thereby ensuring business continuity along with regulatory compliances.
The company's business service uptime has remained close to 99 percent and system performance of core systems has improved by around 30 percent.
Max Life has also implemented various other OCI solutions such as Compute, Storage, Object Storage, and File Server to improve the efficiency and productivity of its IT team.
Ghai said he hopes that Max Life is now well-equipped to meet customer demands with improved responsiveness, facilitating business growth.
