India’s public sector bank Canara Bank is working to optimise business services and modernise its IT infrastructure to improve customer service experience.
The aim is to enhance end-to-end IT operations and streamline service delivery across core banking, IT infrastructure, applications and network operations.
The bank is working with Kyndryl on this.
It is using the company's solutions to get a comprehensive view of business services, incorporate risk mitigation through advanced capabilities, and improve service availability.
Canara Bank’s MD and CEO, K Satyanarayana Raju said the goal is to improve operational excellence, profitability and scale.
The bank is investing in enhancing technology core, service and process frameworks, and delivery capabilities to provide better banking services to customers, Raju said.
Under the partnership, Kyndryl is setting up a digital IT services dashboard for the bank’s employees to give a single view of key performance indicators, tools, and knowledge repositories.
Canara Bank will implement tools to enhance preventive and predictive intelligence capabilities to reduce incidents through auto-remediation, shorten maintenance timeframes, and improve application availability.
The platform will be optimised to identify and fix IT issues within the bank’s infrastructure and provide data-driven insights including predicting outages.
Kyndryl India’s president, Lingraju Sawkar, said the approach is focused on ensuring the bank’s business continuity, mitigating risk and enhancing the bank’s key business performance indicators.
